FAQ's
faq's
Common Questions & Answers
Below are the answers to our most common questions. If you don’t see the answer you’re looking for, please feel free to contact us and we would be happy to assist you.
Facility
Yes, if a child is under the age of 16, a parent or guardian must be present in the park at all times. While they are not required to purchase a ticket or participate in activities, they must spectate from within the facility.
Participants are required to wear clean athletic shoes for safety. We also offer rock climbing shoes for rent, but please note that these shoes cannot be worn on the warped wall.
We recommend wearing loose-fitting, comfortable clothing that allows for easy movement. Dresses, skirts, formal wear, and pajamas are not permitted for safety reasons.
For safety, long hair must be tied back to prevent it from getting caught in equipment or activities.
No, spectators are welcome at no additional cost, but they must sign a waiver before entering the facility.
Yes, we offer monthly memberships. The membership starts at $111 for the first month and $120 for each subsequent month. Memberships require a minimum of 3 months, with no sign-up fees. You can cancel anytime after the initial 3 months by providing 10 days’ notice before the next billing cycle.
Yes, at the moment, we offer a 3-hour pass as the standard option for all visitors.
The minimum age to participate in the activities is 3 years old.
No weight restrictions on activites no needing a harness. On harnessed activities, min 50lbs, max 300lbs.
No height restriction but, some activities will require an adult (over 18) if a climber cannot reach the
safety cable.
Waivers outline the risk of doing these types of activities and that the participants accepts these risks
and will not hold the park liable for accidents created by the guest themselves.
We recommend filling out waivers beforehand, as it makes the check-in process process much faster.
All ticket sales end 3 hours before close (ex. If we close at 9, ticket sales stop at 6), with no exceptions.
If tickets are pre-bought for the final three hours of park operation, and you have not arrived within 30 mins after your set time, we will save your tickets for a future visit.
Parties and Events
Yes, please arrive 15-20 minutes before you event starts. Also use the online waiver application to help
your check-in to be faster.
Yes, you can bring in your own decorations with-in reason. Please avoid anything with glitter.
Yes, you can bring in your own food, cake, ice cream, etc. Plates, utensils, napkins and 1 mini bottle of water
per guest will be supplied by us. Any leftover food and decorations must be removed from the park once
the event is over
Anyone who joins the party and wants to participate in the park activities will be considered an extra participant once the guest totals over 8 party participants. A guest at the party who does not participate in the party will not be considered a paying guest. For a guest to participate in the park activities they will have to get a colored wrist band.
You must make a $150 deposit to hold a room. You must cancel your party with-in 7 days of the
parties already set date to get a refund. Before entering the party room, you must finalize the rest of the bill. If planning for extra guests, please discuss with the party host.
contact us
Have Another Question?
Contact us during normal business hours or complete the contact form and a member of our friendly staff will follow up with you shortly.